The role of "Service Writer" is most important and usually among the least prepared.
The Service Writer Seminar helps a new or a seasoned Writer to retake control of the challenges they face on a daily basis. They get real-world strategies and tools to eliminate many issues before they happen.
We give them an understanding of the three things a customer MUST know in order to feel at ease doing business with you. We explain why customers inundate your writers with calls wanting updates and how to take charge of the transaction so the customer does not think THEY have to...
We talk about the role the writer has in providing great customer service and fostering loyalty to the dealership.
We teach how to prevent, diffuse and handle all sorts of customer complaints.
Have it delivered to your store or you can host it at your state's association level as regional training. Call now for more information.